IT Outsourcing: What is a Service-Level Agreement (SLA)?

Service Level Agreement in outsourcing contracts

What is SLA? A Service Level Agreement is a contract signed between the customer and an IT outsourcing service provider. Its main purpose is to define the scope of performed services, their standards, responsibilities, and conditions. With a properly prepared SLA that clearly sums up the client’s goals and expectations, the provider can deliver their services more accurately and efficiently. This type of contract is widely used in a number of IT-related fields, including not only IT outsourcing, but also cloud computing or IT service providers.

How to prepare SLA in IT outsourcing?

The Summary

Now you already know how to prepare an SLA contract that is used by almost every recruitment agency. Service Level Agreement template should always be prepared carefully, to make sure that both the service provider and the client are secure and satisfied with the agreed conditions.

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Marketing Specialist at Next Technology Professionals - IT Recruitment | IT Outsourcing

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Aga Babicz

Aga Babicz

17 Followers

Marketing Specialist at Next Technology Professionals - IT Recruitment | IT Outsourcing